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Sign out and back in

Clears stale auth tokens — fixes most "stuck on loading" and "can't connect" issues.

Check the in-app support chat

Already signed in? Settings → Contact Support opens a real-time chat with our team.

Hard refresh your browser

Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows. Fixes UI glitches after deploys.

Check your token usage

Settings → Billing shows monthly token usage. If you've hit the limit, tasks will fail silently until next billing period or a plan upgrade.

Can't log in, need to reset your password, verify your email, update your account details, or delete your account.

Plan upgrades/downgrades, invoices, receipts, refund requests, failed payments, or canceling a subscription. All billing is handled on the web via Stripe.

App not working right, a task failed, a feature broke, or something looks off. We triage these first — please include details (see tips below).

Have an idea for what Xavier should do next? We read every request and track them in our roadmap. You may not get a feature, but you'll always get a thoughtful reply.

Questions about how we handle your data, requests to export your data, GDPR/CCPA requests, or concerns about privacy. We take these seriously.

Media inquiries, integration partnerships, reseller deals, enterprise deployments, or investor relations. Same inbox — we'll route it internally.

What you expected

One sentence: what you were trying to do.

What actually happened

One sentence: what went wrong instead.

Steps to reproduce

Numbered list of actions. The more specific, the faster we fix it.

Screenshot or recording

Even a 10-second screen recording beats paragraphs of text.

Your setup

macOS / Windows, browser (Chrome/Safari/Firefox), and whether you're on Free, Pro, or Max.

Account email

So we can check logs on our side. We never ask for your password.

How fast will I hear back?

Most emails get a reply within a few hours during US business hours (Mountain Time). Worst case 24 hours. If it's been longer than that, your email may have landed in spam — resend from a different address.

Where do I manage my subscription?

Sign in to your account on the web, go to Settings → Billing. You can change plans, update your card, download invoices, and cancel anytime.

I can't sign in. What do I do?

First try the "Forgot password" link on the login page — 90% of sign-in issues are fixed that way. If that doesn't work, email us with your account email and we'll get you unstuck.

Is there a live chat?

Yes — once you're signed in, there's a live support chat inside the app (Settings → Contact Support). Messages land in our admin panel in real time.

Can you delete all my data?

Yes. You can trigger account deletion yourself in Settings → Delete Account, or email us and we'll do it within 72 hours. Deletion is permanent — we can't bring it back.

Do you offer phone support?

Not for standard plans. Enterprise customers get a direct line — ask about it when you email.

My task failed. Why?

Tasks can fail for a few reasons: tokens-limit exceeded, external service outage (e.g., a web site you asked Xavier to scrape changed), or an internal bug. Your Tasks tab shows the failure reason. If it's a bug, send us the task ID from the URL.

Do you offer a student/non-profit discount?

Yes — email us with a .edu address or proof of 501(c)(3) status. We offer 50% off the Pro plan for both.

In-app chat

Signed in? Settings → Contact Support. Real-time with our team.

Median reply

< 4h

Max reply

< 24h

Coverage

7 days

Based in

Park City, UT